Streamline Your Feedback Process with Seven24

Through the Mentor Hotelier community, my intention is to share tools and strategies that can be useful for other hoteliers and managers within the various departments of a hotel and the hospitality industry.

That’s why I’m sharing a tool currently in the testing phase that I find very interesting. This tool, Seven24, allows me to directly ask guests for their feedback using the power of their voice.

I can invite them to share their thoughts through voice—whether they’re enjoying a drink by the pool or just before they check out of the hotel. I can approach them, ask about their experience, and they can respond easily, using the power of voice, which is three times faster than typing and fosters greater closeness.

It’s also easier for guests to decide to leave a review because speaking is simpler for them. They can express themselves in their own language, and the tool then breaks down both positive and negative feedback. In the case of negative feedback, it converts it into tasks that you can later analyze. For example, if several guests mention that the buffet food isn’t up to standard, the system quickly identifies that one of the improvement tasks should be to enhance the service and quality of the food.

I’m sharing this tool with you, and I hope you find it useful.

Streamline Your Feedback Process with Seven24

In the hospitality industry, understanding and responding to customer feedback is crucial for maintaining high standards and improving service. Seven24, a new feedback collection and analysis tool, offers a straightforward solution to help you gather, organize, and act on customer insights efficiently.

Demo: I’d love to hear your thoughts on the Mentor Hotelier community.

Key Features

• Revenue Recovery: Seven24 helps identify and address issues that impact your bottom line, allowing you to recover lost revenue through targeted feedback analysis.

• Voice and Text Feedback: The platform supports both voice and text input, catering to different customer preferences. This flexibility ensures you capture a broader range of feedback.

• Sentiment Analysis and Task Automation: Seven24 uses AI-driven sentiment analysis to turn feedback into actionable tasks, helping you address issues quickly while guiding positive feedback to public review platforms.

• Custom Integrations: The tool integrates seamlessly with your existing systems, making it easy to embed feedback collection into your product or service offerings.

User Experience

Seven24 simplifies the traditionally complex process of feedback collection and analysis. By automating the organization of feedback into prioritized tasks, it reduces the manual effort required and helps ensure timely responses. The tool also supports anonymous feedback, encouraging more honest and comprehensive customer insights.

Pricing Plans

Seven24 offers flexible pricing to suit different business needs:

• Start Plan: Free, ideal for smaller projects with up to 100 voice feedback entries.

• Pro Plan: $49/month, suitable for businesses needing up to three workspaces and 1000 voice feedback entries.

• Teams Plan: Custom pricing for enterprises, offering unlimited workspaces and voice feedback.

All plans include a 30-day risk-free trial with no credit card required, allowing you to explore the tool’s benefits before committing.

Who It's For

Seven24 is designed for businesses of all sizes, from small startups to large enterprises. The tool is particularly valuable for those looking to enhance their feedback processes and improve customer satisfaction.

Support and Accessibility

Seven24 offers robust customer support, with account managers available through multiple channels, including Slack, chat, email, and Zoom. The CEO is also accessible for direct inquiries, reflecting the company’s commitment to customer service.

Conclusion

Seven24 provides a practical and efficient way to manage customer feedback, helping you improve service quality and recover lost revenue. With its user-friendly interface, powerful analysis tools, and flexible pricing, Seven24 is a valuable addition to any business focused on customer satisfaction.

To learn more or start your free trial, visit Seven24.

Want to Work With Me? Here Are 3 Ways I Can Help You:

1. Join the Mentor Hotelier Community: Subscribe to our newsletter and join a vibrant community where you’ll learn innovative strategies and discover the latest digital tools to improve your hotel’s productivity and streamline the workflow of your entire team.

2. One-on-One Consultation with Me: Work with me directly in a personalized consultation, where I will take the time to understand the unique challenges of your hotel and recommend the most effective digital tools and strategies tailored to your specific needs.

3. Team Training and Implementation Support: I’ll help you implement the right tools by providing hands-on training for your entire staff or key department leaders, ensuring that your team is fully equipped to improve operations and enhance guest experiences efficiently.