Meet My All-in-One AI Tool

As a hotelier, I’ve always believed that the art of hospitality lies in the details. From the way we greet our guests to the little touches that make their stay special, every aspect is a reflection of the care and attention we put into our work. But there’s one area that has always posed a challenge for us: written communication.

You see, our hotels are nestled in some of the most beautiful yet remote regions of Morocco. Surrounded by stunning landscapes, we attract visitors from all corners of the globe, each bringing with them their own unique languages and cultures. It’s a dream to share these places with them, but it has also been a significant challenge to meet their communication needs.

In the hospitality business, communication is everything. It’s the first impression guests have of your establishment, and it sets the tone for their experience. Whether through emails, messages, or even a simple note left in their room, our words matter. Yet, for a long time, we struggled to find staff who could write fluently in multiple languages, and our written communication often fell short of the high standards we aspired to.

Being in remote areas, finding qualified personnel who could speak and write in several languages was no easy task. Our staff was dedicated and passionate, but language barriers sometimes hindered the smooth, professional communication we wanted to offer our guests. It wasn’t until we turned to AI writing tools that everything began to change.

The Turning Point

The idea of using AI in a hotel setting wasn’t one that immediately came to mind. I’ve always valued the personal touch and was concerned that introducing technology would make our communications feel impersonal. But when I discovered the power of AI tools, particularly those focused on improving writing, I quickly realized how transformative they could be.

We implemented an AI-powered writing assistant into our daily operations, and the results were nothing short of amazing. The tool allowed us to instantly translate and craft grammatically flawless communication in the native languages of our guests, without needing to rely on fluent staff members. Suddenly, our team, who may not have been proficient in multiple languages, could communicate with guests from around the world as if they were writing in their own native tongue.

Excellence in Every Word

This AI assistant not only helped us with translations but also with the overall tone and professionalism of our emails and written materials. It ensured that our communications were always polished and engaging, making our guests feel welcome and cared for even before they set foot in our hotel. Whether we were responding to booking inquiries, handling special requests, or sending out pre-arrival emails, this AI tool guaranteed that every message was as clear, professional, and inviting as possible.

One memorable instance was during the peak season when we had a surge of guests from various European countries. Our staff was stretched thin, and keeping up with email communications in different languages felt overwhelming. But with the AI tool, we were able to maintain a high level of service, responding promptly in each guest’s native language. The feedback we received was phenomenal—guests appreciated the personal touch and clarity of our responses, and our team felt more confident in their communication abilities.

Bridging the Language Gap with AI

For me, this was a game-changer. As a hotelier, it’s always been my mission to provide the best possible experience for our guests, no matter where they come from. But it’s not always easy when you’re working in a foreign country, far from major cities, with limited access to multilingual talent. Thanks to AI, we were able to bridge that gap and elevate our service to new heights.

The AI-powered writing tool we implemented didn’t just improve our communication—it gave us the ability to offer a level of service that matched the natural beauty of our surroundings. It allowed us to remove the language barriers that had once limited us and gave our team the confidence to communicate with professionalism and warmth, no matter what language our guests spoke.

The Tool That Transformed Our Hotels

The AI assistant that helped us reach this new level of excellence is called Voilà. It’s an incredibly versatile tool that works across multiple platforms and languages, making it the perfect fit for our hotel. Whether we’re drafting an email, replying to a guest inquiry, or summarizing important information, Voilà ensures that our written communication is always top-notch.

Not only does it handle translations with ease, but it also provides language support, ensuring that every message we send is grammatically flawless and written in the tone we want to convey. This has allowed us to offer a personal, professional touch to every guest interaction, regardless of language barriers.

For any hotelier facing the same challenges I did, I can’t recommend Voilà enough. It’s more than just an AI tool—it’s the key to offering world-class service, no matter where your guests come from or what language they speak. In a business where every detail matters, this tool has become an essential part of how we deliver excellence in every word.

Solving Cross-Platform Collaboration Challenges

As a hotelier with a background in copywriting and AI tools, I’ve also faced the challenge of balancing my personal tech preferences with the needs of my team. While I enjoy working on my Mac, most of my hotel staff are more comfortable using Windows, creating a frustrating divide when it comes to collaboration. We needed a solution that could bridge this gap, allowing us to seamlessly collaborate, regardless of the operating system we were using.

That’s when I discovered Voilà. This AI assistant is designed for all platforms—Windows, Mac, iOS, and Android. Its cross-platform compatibility was a game-changer, enabling our diverse tech setup to function smoothly. But it wasn’t just about working on different systems; Voilà turned out to be much more than just a bridge between Mac and Windows.

The AI Assistant That Transformed Our Workflow

Voilà’s strength lies in its versatility. It integrates with any website, browser, or device, allowing us to work seamlessly across different systems. One of the features I’ve found particularly useful is its ability to summarize web pages, emails, and documents on the fly. Whether I’m preparing a presentation on my Mac or my staff is drafting email replies on their Windows machines, Voilà ensures that the content is consistent, professional, and efficient.

A personal example: during one of our busiest seasons, I was working on marketing content for a new hotel campaign, while my team was handling guest communications. Voilà made it easy to manage both tasks. I could generate high-quality content quickly, while my staff used the AI-powered instant reply feature to keep up with guest inquiries. The AI streamlined everything from drafting responses to improving the tone of messages—an absolute game changer.

Maximizing Voilà in Our Hotel Operations

Here’s how I integrated Voilà into our workflow, step by step:

1. Installation: I started by downloading the Voilà app for both MacOS and Windows. It’s also available for mobile devices, so I can access the AI on my iPhone when I’m on the move.

2. Browser Extension Setup: Voilà offers browser extensions for Chrome, Safari, Firefox, and Edge. Regardless of the browser my team prefers, Voilà is always accessible. Installing the extension took less than a minute, and it seamlessly integrated with any website we were working on.

3. Exploring the Prompt Library: Voilà’s expert prompt library is a collection of pre-made prompts designed for everything from email writing to brainstorming. We saved frequently used prompts, like guest communication templates and marketing copy frameworks, for easy reuse.

4. Collaborative Workflows: Voilà’s shared workflows feature was a huge advantage for our guest services team. We created shared templates for email replies, ensuring that responses were consistent. This improved efficiency and reduced errors.

5. Drafting and Replying: During peak seasons, emails can pile up fast. Voilà’s AI-powered instant reply feature helped us manage this load without compromising quality or speed.

6. Writing Assistance: Voilà’s language tools have been invaluable for my marketing, guest communication, and team training tasks. It fixes grammar, rewrites paragraphs, and translates text, making every task smoother.

Unlocking New Levels of Productivity with Voilà

One of the key reasons we chose Voilà for our hotels is its ability to create professional-grade content effortlessly. As hoteliers, we don’t just deal with guest communication—we also produce marketing materials, internal documents, and guest service guides. With Voilà’s library of expert, battle-tested prompts, we’ve been able to generate everything from detailed blog posts to domain-specific documents that support our sales and advertising efforts. This AI assistant has become an invaluable tool, helping us write long-form content with ease and precision.

Mastering Our Inbox with Instant Replies

One of the most time-consuming tasks in the hotel industry is managing emails, especially during high season. Voilà offers a solution that has transformed how we handle our inboxes. Imagine opening your email to find draft responses already prepared by AI. All we need to do is review, tweak if necessary, and hit send. Voilà’s Instant Reply feature ensures that every message we send is professional and effective, saving our team precious time while maintaining a personal touch.

Data-Driven Decisions with Research Capabilities

Staying on top of industry trends and making informed decisions is crucial in hospitality, especially in a competitive market. Voilà’s research capabilities give us access to comprehensive, reliable information from across the web. Whether it's the latest trends in sustainable tourism or real-time guest feedback, the AI tool extracts key insights that help us make data-driven decisions, improving both our strategy and guest experience.

Elevating Our Writing and Communications

For a hotel located in a multicultural region, maintaining flawless communication is essential. Voilà not only translates text but also improves our writing across the board. Whether we’re fixing spelling and grammar errors, summarizing key information, or paraphrasing complex documents, the AI tool ensures our communications are polished, professional, and easy to understand.

Contextualizing Content with Ease

In addition to its core features, Voilà simplifies working with website content and URLs. This is incredibly useful when converting online content into guest-friendly formats, summarizing industry reports, or extracting key information for our internal documents. With Voilà, adding context to any prompt or task is easy, making it a versatile assistant for our entire team.

Streamlining Browsing and Boosting Efficiency

Voilà also supercharges our browsing experience, offering convenient shortcuts for common tasks we face daily. Whether it’s translating a guest inquiry from another language or drafting a social media post, the AI assistant integrates smoothly into our work-related actions, making our daily tasks faster and more efficient.

Instant Answers to Any Question

In an industry where quick responses are key, Voilà’s ability to provide instant answers has been a game-changer. Whether we need to clarify a concept, find specific information, or answer a guest query, Voilà delivers accurate and timely information, helping us stay informed and responsive.

Tips for Maximizing Voilà

• Organize Your Prompts: The prompt library is incredibly helpful. Save and organize the most useful prompts to streamline your workflow.

• Use Cross-Platform Features: Encourage your team to integrate Voilà into their daily tasks. The AI assistant syncs across platforms, ensuring collaboration is seamless.

• Leverage Email Templates: Voilà’s templates and instant reply features save hours by allowing staff to quickly respond to guests while maintaining professionalism.

Voilà has become a crucial tool in our hotel’s daily operations. It bridges the gap between Mac and Windows, improves our team’s efficiency, and provides us with an AI assistant that makes collaboration effortless. Whether you're running a hotel like me or managing any kind of business, Voilà is a game-changer that can streamline your workflow and elevate your team’s productivity.

If you’re looking for an AI tool that works everywhere you do, I highly recommend giving Voilà a try.

Want to Be Part of Mentor Hotelier? Here Are Ways You Can Help:

• Join the Mentor Hotelier Community: Subscribe to our newsletter and join a vibrant community where you’ll learn innovative strategies and discover the latest digital tools to improve your hotel’s productivity and streamline the workflow of your entire team.

• Every Successful Hotel Has a Story to Tell: I understand the challenges of managing a hotel—I come from a family of hoteliers. So every week, I interview hoteliers and managers, from boutique hotels to large chains, to share their stories and insights with our community. Would you be open to a quick chat to share your experience?

• Group Consultations with Fellow Hoteliers: Join our group consultation sessions, where we gather periodically as a community of hoteliers. These private, small-group consultations allow us to share challenges, insights, and strategies, working together to find tailored solutions for your hotel.

• Collaborative Team Training and Implementation: As part of the Mentor Hotelier community, we work together to create resources that help train your teams and implement the latest tools. Whether it's for improving operations or enhancing guest experiences, our collective efforts ensure everyone benefits from shared knowledge and support.